Visited the FSI offices on Friday (they’re only 15 minutes from my office) where they showed me some new tools they will be implementing very shortly. Can’t quite tell you what they are yet until they make the official announcements, but they’re added convenience for the end user.
That’s what I love about these guys. They always take into account the end user environment. As they travelled around the world, they noticed some things in how the end user rooms were set up. They saw a need on how they could improve the experience of the end user and simply acted upon it. See a really big company simply can’t just react as quickly as these guys. Ideas have to go through a whole chain of command and it could be months, even years before new features are rolled out. At FSI, they see an idea, discuss it with the programmers, and in a matter of weeks (sometimes just days) the new feature rolls out.
Flanders Scientific has been the the most responsive company, in terms of updating their products based on user feedback, that I have ever seen. FSI, along with AJA Video Systems, just lead the pack in how customer service is supposed to work.
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